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Return Policy

Returns/Exchanges For Online Purchases

Callaway Golf wants you to be fully satisfied with every purchase. If you are not satisfied with the items you have purchased, you may return them within 30 days of shipment for either a full refund or a Callaway Golf Gift Card*.

*Callaway Golf gift cards may only be redeemed through

Returns for golf shoes: They must be unworn and in the original packaging to be eligible for a return. You can learn more about returning golf shoes here.

Additional expedited shipping fees are not refundable.

To qualify for a refund back to your original payment method the items must be in new condition. This means they have not been hit, played or used in any way.

If you have used your items and are not happy with their performance, your return will qualify for a Callaway Golf Gift Card. The Gift Card will be set at 100% of your purchase price with no expiration date.*

*This does not include shipping fees

In either case a Return Merchandise Authorization (RMA) is required. To obtain your RMA and your FREE UPS return shipping label, please log into your account and view your order history. Select the items* you wish to return and follow the prompts to begin the RMA process. If you are unable to set up your return, please contact our customer service team at 1-877-723-5218, or email us to receive your RMA.

*These UPS labels are not valid from U.S. protectorates or APO/FPO address.

*Items ordered as a “set”, may not be returned as individual clubs. The return may be processed for the “set” only.

Callaway Customs Purchases

We are more than happy to personalize a Callaway Customs club just for you; but please take note that Callaway Customs orders are NON-RETURNABLE and CANNOT BE CANCELLED once submitted. Please verify all of your personalization and customization requests prior to completing your order.

Golf Shoes Refunds

We accept returns for footwear within 30 days of the shipment date. To be eligible for a return, the shoes must be in their original condition, unworn, and in the original packaging. Please ensure that any attached tags are not removed, and do not use the shoe box as the outer shipping box. Refunds for golf shoes will only be issued if the product is unused and will be credited back to your original payment method.

Credit Card Refunds

On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

*Please note that returns, refunds and trades processed against Affirm payment plans may take up to 30 business days to appear on your Affirm balance.

Gift Card Refunds

On returns, we can only credit the gift card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.