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Golf is hard, and we encourage our customers to ask questions that help them learn more. We receive a variety of questions about Topgolf Shop products and services; below are some frequently asked questions we receive.
Q: What is the status of my order?
A: To check the status of your online order Click Here. For more details check out our Order Shipping Options page.
Q: How long does it take to process a return?
A: Returns are processed in 10-14 business days.
Q: Does my driver come with a wrench?
A: We no longer ship wrenches with our clubs. You can purchase a wrench here.
Q: How do I set up a return?
A: Please see the return policy for more information or contact our customer service team at 1-888-382-9525.
Q: Can I return my irons to Callaway to have their lengths and/or lie angles adjusted?
A: Callaway Golf does offer both length and lie angle adjustment services for a fee. You can return your irons to Callaway to be adjusted through any of our authorized retailers. You may also make arrangements directly through Callaway Golf by calling our Customer Service Department at (800) 588-9836. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time.
Q: Does Callaway golf offer a reshafting service?
A: Callaway Golf does offer a reshafting service for a fee. You can return your club(s) to Callaway to be reshafted through any of our authorized retailers. You may also make arrangements directly through Callaway Golf by calling our Customer Service Department at (800) 588-9836. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time. Effective 12/4/15, Callaway Golf will no longer offer reshafting services for historical bore through products manufactured from 1988-2008. View Historical Products
Q: How do I arrange to have my Callaway club repaired or replaced?
A: If your clubs have been damaged through normal use, we ask that you please call our Customer Service Department at 1-888-382-9543 to discuss your repair/replacement options. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time.
Q: Can I use my Callaway Gift Card at my local retailer?
A: Callaway Gift Cards are redeemable at CallawayGolf.com only.
Q: Does Callaway Golf accept idea submissions for new products?
A: As an industry leader, Callaway Golf is committed to offering the most technologically advanced and innovative new products available to consumers. To meet this commitment, Callaway Golf employs a talented team of engineers, designers and scientists who are responsible for designing and developing new golf products for Callaway Golf. To ensure our commitment to consumers and to avoid conflicts in designing and developing these innovative new products, Callaway Golf has adopted a policy of refusing idea submissions from individuals not employed by Callaway Golf.
In addition, Callaway Golf does not pay for ideas or intellectual property rights from non-employees or non-consultants unless a separate written agreement is entered into and signed by the Chief Executive Officer of the Company. Unsolicited ideas disclosed to the Company are not treated as confidential nor do we assume any responsibility for guarding your idea against any loss of right, or claim of title.
Therefore, while we thank you for thinking of Callaway Golf Company concerning submission of your idea, we are unable to accept your idea submission. We wish you the best of luck in your endeavors.
Q: How can I determine the authenticity of my club(s)?
A: The only way to confirm the authenticity of your club(s) is to purchase from an authorized Callaway Golf retailer. Please do not send any clubs to Callaway Golf for authentication. For more information, please click here.
Q: Where can I go in my area to be custom fit for Callaway clubs?
A: To locate an authorized Callaway Golf fitting location in your area, we ask that you please refer to our retail locator.
Q: Does Callaway golf offer any recognition for a hole-in-one using your product(s)?
A: Callaway is pleased to provide a commemorative plaque to our US and Canadian customers who achieve a hole-in-one using our clubs and/or golf balls. To request a plaque, please call our Customer Service Department at (800) 588-9836 or e-mail us CG_Customer.Service@callawaygolf.com with the below information.
1: Callaway Golf club or golf ball used
2: Customer Name
3: United States Postal Service Address
4: Phone Number
5: Hole Number/Yardage
6: Golf Course
7: Date of Hole-in-One (month, date, year- within the last 365 days)
Q: Am I able to ship internationally?
A: Topgolf Shop does not ship or bill orders to international addresses outside the United States.
Q: Where can I get a replacement headcover for my club?
A: Topgolf Shop will be happy to provide you with a replacement headcover for any of our current products. We ask that you please email or call our Customer Service Department at 1-888-382-9543 and provide your street address as well as which club you have.
Q: Why does my custom order show backordered?
A: While the stock version of your custom club may be available, please keep in mind we are building your club specifically for you. If you would like to know the progress of your order, please contact our Customer Service team.
Q: Will the vintage finish of my Callaway wedge rust?
A: Callaway Mac Daddy II wedges with the slate finish are raw, meaning that the carbon steel is not plated. With time and use, your slate wedges will rust; this is an expected feature with this finish that will add to the Demonstrably Superior and Pleasingly Different quality of this fine product. Many top professionals prefer the raw, rusty wedge finish. As the forged carbon steel of your slate wedge oxidizes, it will rust in a way that complements the feel inherent in the metal, while also reflecting the personality and use patterns of each owner. You can promote this process by simply putting your wedges into play and enjoying them, then wiping them clean and dry immediately after each use. In time, they will take on a character and finish that's uniquely suited to your style and conditions of play. If you wish to clean your Vintage wedges and slow the rusting process, you can use a synthetic scouring pad. Our Callaway Chief of Golf Club Design, Roger Cleveland, recommends Scotch-Brite Purple. He buys the synthetic scouring pads, cuts them into small squares and keeps them in his golf bag. Regardless of the finish, any wedges stored for the off-season or played in damp conditions should be thoroughly cleaned and dried prior to storage. You can wipe them down with a lubricant-cleaner to help prevent rust from developing on non-plated surfaces.
Q: Are the grooves of my Callaway irons and wedges conforming?
A: For questions regarding the grooves of your Callaway clubs, please call our Customer Service Department at (800) 588-9836. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time.
Q: How does Callaway measure club length?
A: As of 01/01/20, Callaway Golf has changed and improved the way we measure club length for drivers, fairway woods, hybrids, irons and wedges. This change will increase the accuracy and consistency of our production and custom club builds. Specifically, we have transitioned to a method commonly referred to as “ground plane”, using a proprietary digital gage modeled after the USGA’s measurement protocol. While there is no true industry standard, the ground plane method is preferred by many and is closest to a standard that there is. The actual, physical lengths of all our products will not change, but the published lengths for some new clubs will, resulting in our drivers and fairway woods being listed about 1/8” to 1/4” longer than before. Published length changes to the hybrids, irons and wedges will be minimal. There are no changes to our putter lengths or putter measurement technique. This change is first implemented on the new MAVRIK line of products and will continue with all future products. All prior Callaway Golf product lengths will still be listed using the previous measurement method. Any custom length orders, for MARVIK as well as previous models, should be based on their published club lengths.
Q: When will my order ship?
A: Orders are shipped every business day (Monday-Friday excluding holidays). All in stock Standard orders will be shipped within 4-5 business days following credit card authorization and verification. Exceptions to this include orders that are placed on Friday after 12:00 PM CT, over a weekend or on a holiday, as well as any order requiring special handling such as custom options (length/lie angle adjustments or custom shafts/grips, etc.).
All in stock standard orders with UPS Express shipping placed before 12:00 PM CT will ship the same day. Any custom order or backordered items placed with UPS Express shipping will ship via selected express method upon receipt or completion.
Please note that, at this time, no order may be shipped outside of the United States or to non-U.S. APO/FPO addresses.
Depending on the shipping service provider for your order, a package may be left without a signature at the discretion of the shipping service provider. Topgolf Shop cannot do nothing to prevent this from occurring.
Q: I just bought some clubs, now what?
A: Use them! Put your new clubs in play at Topgolf, where you can book a bay to play some games or experience virtual courses, take a lesson with a Topgolf Coach, or join a seasonal league, all in our one-of-a-kind laid-back bays.
Q: Before I buy anything, I want to try different clubs in person, can I?
A: Absolutely! You can book a one-on-one club fitting with a Topgolf Coach and use the latest club fitting technology to experiment with equipment from Callaway. You’ll leave knowing exactly what you need for your game and skill level.
Q: I just bought some clubs for a junior, what now?
A: Bring your junior to Topgolf! We offer individual or group lessons for juniors of all skill levels in our laid-back bays, games they’ll love playing so much it won’t feel like practice, and a week-long Summer Academy just for kids.
