Q: What is The Caddy?
A: Our AI chat assistant is a smart, interactive tool designed to help you find the right products based on your preferences, goals, and needs. It’s like having a personal fitter available 24/7.
Q: How does The Caddy recommend products?
A: The assistant asks you a few simple questions about what you’re looking for and uses your responses to match you with the most suitable options from our catalog.
Q: Is The Caddy safe to use?
A: Yes! Your privacy is important to us. The AI chat only uses the information you choose to share during the conversation to provide better recommendations. It does not store personal data or payment information.
Q: Will The Caddy store my information?
A: No, the chat does not store personal details. You can optionally receive a summary of your recommendations via email, but nothing is stored without your consent.
Q: Can The Caddy help me complete my purchase?
A: Yes! Once you’ve received your product recommendations, the assistant can guide you to the product pages to add products to your cart.
Q: I’m new to golf. Can The Caddy help beginners too?
A: Absolutely. The chat is designed to support both beginners and seasoned golfers. Just share your experience level, and the recommendations will be tailored accordingly.
Q: What if I don’t like the recommendations?
A: No problem! You can restart the chat, adjust your answers, browse manually, or call a product specialist at 1-877-777-3295. The Caddy is there to guide—not pressure—you.
Q: Is The Caddy a real person or a robot?
A: The assistant is powered by AI and not a live agent. However, it’s trained to respond conversationally and guide you as a knowledgeable support rep would.
Q: Can I still talk to a real person if I need help?
A: Of course! If you'd prefer to speak with a human, you can reach out to our customer support team through 1-877-777-3295.